Agentic Procurement · Built for Optus · 2026

STOP PAYING SMART PEOPLE
TO DO THINGS
AI should be doing.

What if every person in your procurement team had a 10-year procurement professional sitting next to them, someone correct every time, always available, and never on leave?

Governance built in, not bolted on. Every decision documented automatically. Zero added burden.

⚡ Buyers' questions answered · Seconds, not days

Discover why → Try your agents
SCROLL
The Problem

WHERE THE COST
IS HIDING

It's not one rogue decision. It's thousands of small, daily, entirely preventable ones.

🧠
Expertise Bottleneck
Your best procurement minds are the first call for every question, every exception, and every shortcut. Every new buyer, contractor, and stakeholder starts at zero: weeks of avoidable mistakes before they find their feet. The gap between a new starter and a 10-year veteran is enormous, and it costs you every time.
The knowledge exists. It just isn't available to everyone, instantly, at the moment they need it.
💸
Working Capital Leakage
Invoices paid twice. Sometimes three times. Credits applied multiple times and never reconciled. Unrecovered supplier credits sitting unclaimed in accounts. Each one small enough to pass unnoticed in the volume of daily transactions.
Invisible until audit finds them.
⚠️
Compliance Bypass
Every maverick purchase is a UX failure. Buyers bypass process because the compliant path is harder than the workaround. In an organisation with significant regulatory requirements, every off-process purchase carries audit exposure.
Make compliance the path of least resistance, and maverick spend resolves itself.
🌏
Offshore Data Risk
Every procurement query handled offshore is a governance gap. Sensitive supplier data, contract terms, and payment details cross borders with no record of what was accessed, what advice was given, or what decisions followed.
In a regulated environment, that undocumented trail is an audit liability waiting to surface.
🤖
Shadow AI Risk
Your buyers are already using AI: personal tools and consumer apps with no connection to your policies, your systems, or your governance. Every answer is ungoverned. Every decision is invisible.
Shadow AI creates invisible decisions at scale: no governance trail, no audit record, no accountability.
EVERY BUYER. EVERY DECISION. GOVERNED, DOCUMENTED, AND DEFENSIBLE BEFORE IT MOVES.

Every buyer gets the right answer instantly. Every interaction logged. Every decision governed before it moves. No ticket. No queue. No callback. Built for buyers. Controlled by humans. Owned by Optus.

The Solution

YOUR PROCUREMENT ORG,
REPLICATED IN AI

Seven purpose-built agents. Each mirrors a real procurement support role. All governed by humans. Plugs into what you already run: no disruption, no replacement.

01
Live in Demo
Procurement Business Partner
Procurement Advisor
Generative intake for your entire procurement operation. Answers every question before buyers open a system, make a call, or raise a ticket: correct, policy-aligned, available instantly. Routes complex queries automatically to the right specialist agent. Eliminates shadow AI risk by giving buyers a governed, auditable alternative to uncontrolled tools.
  • Generative intake: answers questions before any system is opened
  • How do I raise a compliant PO? What cost code applies?
  • Which supplier should I use for this category?
  • Eliminates shadow AI risk: governed alternative to uncontrolled AI
  • Automatically hands off to specialist agents when needed
02
Live in Demo
Compliance & Controls Manager
Compliance Checker
Human-in-the-loop oversight at every transaction point. Steps in before a PO is raised, before an RFP goes out, and before a payment is released. Contextual reasoning applied to your environment: understanding intent, flagging risk, and delivering a clear, documented verdict every time. Every outcome is auditable before execution.
  • Human-in-the-loop oversight: every verdict documented and auditable
  • Contextual reasoning: understands your environment, intent, and policy
  • Pre-commit compliance check on every transaction
  • 4-way match: PO, goods receipt, invoice, supplier details
  • Clear PROCEED / HOLD / ESCALATE verdict every time
03
Live in Demo
Purchasing Officer / Procurement Admin
Procurement Coordinator
Autonomous sourcing support, fully integrated with Ivalua and built to complement your existing stack. Takes transactional admin off your buyers' desks: raises compliant POs, receipts goods, manages routine purchasing tasks autonomously. Every transaction is reviewed before execution, with flagged items escalated to the Compliance Checker.
  • Autonomous sourcing support, fully integrated with Ivalua and your existing stack
  • Raises compliant purchase orders autonomously
  • Performs goods receipting on buyer confirmation
  • Validates supplier, cost code, and category alignment
  • Escalates flagged transactions to compliance review before execution
04
Agent Four
Contracts & Commercial Support
Contracts Assistant
First-line contracts support before your legal team is involved. Drafts, checks, and validates contracts against your legal framework, regulatory obligations, and data handling requirements. Every supplier contract reflects current compliance obligations before legal ever sees it. The heavy lifting is already done.
  • Drafts contracts from templates incorporating current regulatory requirements
  • Validates against your legal framework, privacy obligations, and Telecommunications Sector Security Reforms supplier obligations
  • Flags data handling, breach notification, and liability gaps before execution
  • Answers contract questions without waiting for legal
  • Arrives at legal's desk compliance-reviewed and ready for final approval
05
Agent Five
Strategic Sourcing Support
Sourcing Coach
Coaches your buyers and category managers through sourcing events and negotiations. Ensures every RFP, RFT, and negotiation goes out with the right strategy behind it.
  • Negotiation preparation and strategy guidance
  • RFP and RFT structuring support
  • Market pricing and benchmarking intelligence
  • Category strategy development coaching
  • Identifies cost reduction opportunities by category
06
Agent Six
Supplier Due Diligence Support
Risk Analyst
Runs supplier due diligence before you commit. The cost of onboarding the wrong supplier goes well beyond commercial risk in an organisation with significant regulatory requirements. Screens for financial health, insolvency, AML, sanctions, modern slavery exposure, and critical infrastructure obligations before any engagement is formalised.
  • Insolvency and financial health screening before onboarding
  • AML, sanctions, watchlist, and modern slavery checks
  • Critical infrastructure and TSSR supplier obligation flags
  • Reputational, ESG, and regulatory sanction signals
  • Ongoing monitoring with real-time alerts on any material change
07
Agent Seven
Business Intelligence & Spend Analytics
Spend Analyst
Every procurement professional gets their own personal data analyst. No more waiting on a report before making a decision. Real-time spend data, analysis, and insight on demand in plain language.
  • Real-time spend analysis on demand
  • Historical data lookup and trend identification
  • Category performance and savings tracking
  • Supplier spend concentration and risk flags
  • Ask in plain language. No specialist software required for everyday reporting and analysis.
Your Data. Your Rules.

YOUR DATA STAYS
WHERE IT BELONGS.

In a regulated organisation, every procurement decision needs a documented trail. AI agents, governed within your own infrastructure, create a complete, auditable record of every interaction, every decision, and every outcome: secured and documented before execution.

Offshore Helpdesk
❌
No governance trail: sensitive supplier pricing, contract terms, and payment details accessed offshore with no record of what was seen or acted upon
❌
No audit trail of decisions: what advice was given, by whom, and what actions it drove, completely undocumented
❌
High turnover, inconsistent quality: right 50% of the time depending on who picks up the ticket
❌
Timezone constraints: late shifts, SLA delays, urgent queries queued overnight
❌
Scaling means hiring: more volume requires more headcount, more training, more risk
VS
AI Agents, In-House
✅
Deployed within your own infrastructure: data sovereign, no third-party human access to sensitive information
✅
Every interaction logged and auditable: full governance trail of every decision, every rationale, every outcome. Documented before execution.
✅
Consistent quality, always: trained on your policy and rules. Never varies. Always the right answer.
✅
24/7 with no timezone constraint: available the moment a buyer needs it, anywhere
✅
Scales without headcount: 10x the volume, same cost, same quality, zero ramp time
⚡
First contact resolution: buyers get the right answer in seconds, first time. No ticket raised. No queue. No callback. No rework.
Three-Layer Architecture
Ivalua handles transactions. UiPath handles repetition. The agents handle judgement.
These agents sit above your existing technology stack, handling the cognitive layer your platforms were never designed to address. Each tool does exactly what it was built for.
A third-party tool runs on their roadmap. These agents run on yours. You own the logic, the policy rules, and the outcomes. No vendor controls what they do or when they change.
When the underlying AI improves, the agents improve automatically. No vendor release cycle. No upgrade fee. No waiting for a patch to reach your environment.
You also control the build. What to add, what to change, and when to deploy: your timeline, not a vendor's product roadmap.
The Plan

PROVE IT.
SCALE IT.
COMPOUND IT.

Value fast. Confidence earned. Results that compound.

0 – 3 Months
PROVE IT
  • Deploy Procurement Advisor, live, trained on Optus policy and categories. Buyers get answers in seconds from Day 1
  • Activate Compliance Checker: pre-commit compliance on every transaction before it's executed
  • Week 1 baseline: what percentage of procurement decisions are currently documented and auditable? This is your governance gap, measured
  • Measure weekly: pre-commit compliance rate, vendor validation rate, audit trail completeness
  • Target: 100% of spend under documented governance before execution
3 – 9 Months
SCALE IT
  • Deploy Procurement Coordinator: automate PO raising for high-volume spend
  • Launch Risk Analyst: supplier due diligence before every new engagement
  • Contracts Assistant live, managing first-line contract support
  • Report: FTE hours recovered, leakage caught, compliance rate
9 – 18 Months
COMPOUND IT
  • Sourcing Coach live across all sourcing events and negotiations
  • Spend Analyst providing real-time insight to every team member
  • Full agent team operational, all 7 working in concert
  • Agents improve with every interaction, compounding gains continuously
Track Record

THIS ISN'T THEORY.
IT'S TRACK RECORD.

These models have been built, run, and awarded. Built on human expertise, now upgraded with AI. The approach works. The upgrade is ready.

90%
Manual workload eliminated
⟳
⭐ Award Winner
Process Automation @ bp
Automated 7 high-volume support workflows across multiple platforms, eliminating 90% of manual workload and reducing customer issues by 50% in year one. Sustained 10-15% year-on-year efficiency gains long after implementation.
50% issue reduction yr 1 7 workflows automated 10-15% YoY gains
48hrs
Resolution time, down from weeks
⟳
Supplier Experience Transformation @ bp
Led supplier experience operations across bp's Global Business Services, serving 40,000+ suppliers. Transformed resolution times from weeks to 48 hours, improved supplier satisfaction by 20%+ and maintained SLA adherence at scale.
40,000+ suppliers 20%+ satisfaction improvement SLA maintained
3+
FTEs saved via GenAI deployment
⟳
GenAI & Self-Service Deployment
Pioneered Microsoft Copilot implementation and self-service portal with live chat, automating 15-20% of support volumes and saving 3+ FTEs. Reduced inbound contact by 30% while improving customer experience.
15-20% volume automated 30% inbound reduction Microsoft Copilot
10K+
Users trained, 40% adoption increase
⟳
Global Training & Enablement
Delivered training and enablement for 10,000+ users across SAP Ariba and Salesforce deployments. Achieved 40% adoption increase through champion networks and structured coaching. Reduced post-implementation support demand by 40%.
SAP Ariba + Salesforce 40% adoption increase 40% less support demand
3×
Global award winner
⟳
⭐ Global Recognition
Recognised Across Three Disciplines
Global GBS Champions Runner-Up: Controls/Compliance. Global GBS Champions Finalist: Transformation. Global GBS Champions Runner-Up: People Leadership. Consistently exceeded KPIs, earning a 40% performance bonus throughout tenure.
Controls/Compliance Transformation People Leadership 40% performance bonus
Live Demo

EXPERIENCE IT.
IN REAL TIME.

This is what your procurement team will use every day.
Type your own question or choose a suggested query below.

PROCUREMENT ADVISOR Procurement Business Partner