Agentic Procurement · Built for Optus · 2026

STOP PAYING SMART PEOPLE
TO DO THINGS
AI should be doing.

What if every person in your procurement team had a 10-year procurement professional sitting next to them, someone correct every time, always available, and never on leave?

Give your new leadership team the control visibility to prove the transformation is real. Every procurement decision needs a documented rationale before execution — that is what defensible governance looks like.

⚡ Buyers' questions answered · Seconds, not days

Discover why → Try your agents
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The Problem

WHERE THE COST
IS HIDING

It's not one big failure. It's thousands of small, daily, entirely preventable ones.

🧠
Expertise Bottleneck
Your best procurement minds are answering the same questions every day. Meanwhile every new buyer, contractor, and stakeholder starts at zero — weeks of mistakes before they find their feet. The gap between a new starter and a 10-year veteran is enormous, and it costs you every time. The knowledge exists. It just isn't available to everyone, instantly, at the moment they need it.
💸
Working Capital Leakage
Duplicate payments. Missed credits. Invoices approved without a matching goods receipt. Each one small. Together, tens of thousands lost per year, invisible until audit finds them.
⚠️
Compliance Bypass
Every maverick purchase is a UX failure. Buyers bypass process because the compliant path is currently harder than the workaround. Make compliance the path of least resistance, and maverick spend resolves itself. In a regulated organisation under scrutiny, every off-process purchase carries audit exposure.
🌏
Offshore Data Risk
Every procurement query handled offshore is a governance gap. Sensitive supplier data, contract terms, and payment details cross borders with no record of what was accessed, what advice was given, or what decisions followed. In a regulated environment, that undocumented trail is an audit liability waiting to surface.
🤖
Shadow AI Risk
Your buyers are already using AI. The question is whether it is yours or theirs. Every answer from an uncontrolled AI is undocumented, ungoverned, and unauditable. Shadow AI creates invisible decisions at scale — with no governance trail and no way to account for them.
THE "DESK BUDDY" WHO KNEW EVERYTHING IS NOW AVAILABLE TO EVERYONE. ALL THE TIME. AND THEY'RE NEVER WRONG.

Every procurement professional, from category manager to casual requisitioner, gets the equivalent of a 10-year veteran beside them. First contact resolution: the right answer, first time, every time. No ticket. No queue. No callback. Built for buyers. Controlled by humans. Owned by Optus.

In an organisation rebuilding trust with regulators, every decision needs a documented trail before execution. That trail is what defensible governance looks like.

The Solution

YOUR PROCUREMENT ORG,
REPLICATED IN AI

Seven purpose-built agents. Each mirrors a real procurement support role. All governed by humans. All integrated seamlessly with your existing systems: no rip and replace required.

01
Live in Demo
Procurement Business Partner
Procurement Advisor
Generative intake for your entire procurement operation. Answers every question before buyers open a system, make a call, or raise a ticket — correct, policy-aligned, available instantly. Routes complex queries automatically to the right specialist agent. Eliminates shadow AI risk by giving buyers a governed, auditable alternative to uncontrolled tools.
  • Generative intake: answers questions before any system is opened
  • How do I raise a compliant PO? What cost code applies?
  • Which supplier should I use for this category?
  • Eliminates shadow AI risk — governed alternative to uncontrolled AI
  • Automatically hands off to specialist agents when needed
02
Agent Two
Purchasing Officer / Procurement Admin
Procurement Coordinator
Autonomous sourcing support, fully integrated with Ivalua and built to complement your existing stack. Takes transactional admin off your buyers' desks: raises compliant POs, receipts goods, manages routine purchasing tasks autonomously. Every transaction is reviewed before execution, with flagged items escalated to the Compliance Checker.
  • Autonomous sourcing support — executes alongside Ivalua seamlessly
  • Raises compliant purchase orders autonomously
  • Performs goods receipting on buyer confirmation
  • Validates supplier, cost code, and category alignment
  • Escalates flagged transactions to compliance review before execution
03
Live in Demo
Compliance & Controls Manager
Compliance Checker
Human-in-the-loop oversight at every transaction point. Steps in before a PO is raised, before an RFP goes out, and before a payment is released. Contextual reasoning, applied to your environment — understanding intent, flagging risk, and delivering a clear, documented verdict every time. Every outcome is auditable before execution.
  • Human-in-the-loop oversight — every verdict documented and auditable
  • Contextual reasoning — understands your environment, intent, and policy
  • Pre-commit compliance check on every transaction
  • 4-way match: PO, goods receipt, invoice, supplier details
  • Clear PROCEED / HOLD / ESCALATE verdict every time
04
Agent Four
Contracts & Commercial Support
Contracts Assistant
First-line contracts support before your legal team is involved. Drafts, checks, and validates contracts against your legal framework so by the time legal sees it, the heavy lifting is already done.
  • Drafts contracts from templates and entered details
  • Validates against your legal framework and policy rules
  • Searches historical contracts for discrepancies
  • Answers contracts questions without waiting for legal
  • Arrives at legal's desk ready for final approval
05
Agent Five
Strategic Sourcing Support
Sourcing Coach
Coaches your buyers and category managers through sourcing events and negotiations. Ensures every RFP, RFT, and negotiation goes out with the right strategy behind it.
  • Negotiation preparation and strategy guidance
  • RFP and RFT structuring support
  • Market pricing and benchmarking intelligence
  • Category strategy development coaching
  • Identifies cost reduction opportunities by category
06
Agent Six
Supplier Due Diligence Support
Risk Analyst
Runs supplier due diligence before you commit. Checks financial health, insolvency risk, AML flags, sanctions, and reputational signals so you never onboard a supplier risk you didn't know about.
  • Insolvency and financial health screening
  • AML, sanctions, and watchlist checks
  • Reputational and ESG risk signals
  • Screens before any PO, RFP, or contract is raised
  • Ongoing monitoring with alerts on change
07
Agent Seven
Business Intelligence & Spend Analytics
Spend Analyst
Every procurement professional gets their own personal data analyst. No more waiting on a report before making a decision. Real-time spend data, analysis, and insight on demand in plain language.
  • Real-time spend analysis on demand
  • Historical data lookup and trend identification
  • Category performance and savings tracking
  • Supplier spend concentration and risk flags
  • Answers data questions in plain language, no SQL needed
Data Sovereignty

YOUR DATA STAYS
WHERE IT BELONGS.

In a regulated organisation, every procurement decision needs a documented trail. AI agents, governed within your own infrastructure, create a complete, auditable record of every interaction, every decision, and every outcome — secured before execution.

Offshore Helpdesk
❌
No governance trail: sensitive supplier pricing, contract terms, and payment details accessed offshore with no record of what was seen or acted upon
❌
No audit trail of decisions: what advice was given, by whom, and what actions it drove — completely undocumented
❌
High turnover, inconsistent quality: right 50% of the time depending on who picks up the ticket
❌
Timezone constraints: late shifts, SLA delays, urgent queries queued overnight
❌
Scaling means hiring: more volume requires more headcount, more training, more risk
VS
AI Agents, In-House
✅
Deployed within your own infrastructure: data sovereign, no third-party human access to sensitive information
✅
Every interaction logged and auditable: full governance trail of every decision, every rationale, every outcome — before execution
✅
Consistent quality, always: trained on your policy and rules. Never varies. Always the right answer.
✅
24/7 with no timezone constraint: available the moment a buyer needs it, anywhere
✅
Scales without headcount: 10x the volume, same cost, same quality, zero ramp time
⚡
First contact resolution: buyers get the right answer in seconds, first time. No ticket raised. No queue. No callback. No rework.
Three-Layer Architecture
Ivalua handles transactions. UiPath handles repetition. This handles thinking.
These agents sit above your existing technology stack, handling the cognitive layer your platforms were never designed to address. Each tool does exactly what it was built for.
A third-party tool gives you their roadmap. This gives you yours. You own the agents, the logic, and the outcomes — not a vendor's release schedule.
When the underlying AI improves, the agents improve automatically — no vendor release cycle, no upgrade fee, no waiting for a patch to reach your environment.
The Plan

PROVE IT.
SCALE IT.
COMPOUND IT.

Value fast. Confidence earned. Gains that compound with every cycle.

0 – 3 Months
PROVE IT
  • Deploy Procurement Advisor, live, trained on Optus policy and categories — buyers get answers in seconds from Day 1
  • Activate Compliance Checker: pre-commit compliance on every transaction before it's executed
  • Week 1 baseline: what percentage of procurement decisions are currently documented and auditable? This is your governance gap, measured
  • Measure weekly: pre-commit compliance rate, vendor validation rate, audit trail completeness
  • Target: 100% of spend under documented governance before execution
3 – 9 Months
SCALE IT
  • Deploy Procurement Coordinator: automate PO raising for high-volume spend
  • Launch Risk Analyst: supplier due diligence before every new engagement
  • Contracts Assistant live, managing first-line contract support
  • Report: FTE hours recovered, leakage caught, compliance rate
9 – 18 Months
COMPOUND IT
  • Sourcing Coach live across all sourcing events and negotiations
  • Spend Analyst providing real-time insight to every team member
  • Full agent team operational, all 7 working in concert
  • Agents improve with every interaction, compounding gains continuously
Track Record

THIS ISN'T THEORY.
IT'S TRACK RECORD.

These models have been built, run, and awarded. Built on human expertise, now upgraded with AI. The approach works. The upgrade is ready.

90%
Manual workload eliminated
⟳
⭐ Award Winner
Process Automation @ bp
Automated 7 high-volume support workflows across multiple platforms, eliminating 90% of manual workload and reducing customer issues by 50% in year one. Sustained 10-15% year-on-year efficiency gains long after implementation.
50% issue reduction yr 1 7 workflows automated 10-15% YoY gains
48hrs
Resolution time, down from weeks
⟳
Supplier Experience Transformation @ bp
Led supplier experience operations across bp's Global Business Services, serving 40,000+ suppliers. Transformed resolution times from weeks to 48 hours, improved supplier satisfaction by 20%+ and maintained SLA adherence at scale.
40,000+ suppliers 20%+ satisfaction improvement SLA maintained
3+
FTEs saved via GenAI deployment
⟳
GenAI & Self-Service Deployment
Pioneered Microsoft Copilot implementation and self-service portal with live chat, automating 15-20% of support volumes and saving 3+ FTEs. Reduced inbound contact by 30% while improving customer experience.
15-20% volume automated 30% inbound reduction Microsoft Copilot
10K+
Users trained, 40% adoption increase
⟳
Global Training & Enablement
Delivered training and enablement for 10,000+ users across SAP Ariba and Salesforce deployments. Achieved 40% adoption increase through champion networks and structured coaching. Reduced post-implementation support demand by 40%.
SAP Ariba + Salesforce 40% adoption increase 40% less support demand
3×
Global award winner
⟳
⭐ Global Recognition
Recognised Across Three Disciplines
Global Runner-Up for Transformation. Digital Transformation Finalist. People Leadership Runner-Up. Consistently exceeded KPIs, earning an additional 40% performance bonus.
Transformation Digital Innovation People Leadership 40% performance bonus
Live Demo

EXPERIENCE IT.
IN REAL TIME.

This is what your procurement team will use every day. Use the suggested queries or ask your own question — free text welcome.

PROCUREMENT ADVISOR Procurement Business Partner